Privacy Policy

Last updated: 5 July 2026

TalentHub365 (“we”, “us”) is a football trial and scouting platform. This policy explains what information we process, how we use it, and the choices you have. It includes a specific disclosure of how we access and use Google user data via “Sign in with Google” and how we handle “Sign in with Apple”.

We use this information to operate the service, improve reliability and product quality, provide customer support, and meet legal or regulatory obligations.

Information from Google (Sign in with Google)

We offer “Sign in with Google” for account creation and authentication. If you choose it, Google shares a limited set of profile information with us based on the openid, email and profile scopes, specifically:

• your name;
• your email address;
• your Google profile picture; and
• your Google account identifier.

We do not request access to your Gmail, Google Drive, Google Calendar, contacts, or any other Google service.

How we use Google user data

We use this data only to:

• create, secure and sign you in to your TalentHub365 account;
• identify you within the app and display your name and profile picture to you and to other authorised users in the events and organisations you take part in or administer; and
• send you service-related communications (for example account, event, and application notifications).

We do not use Google user data for advertising, and we do not sell it.

How we store Google user data

Google sign-in data is stored in Google Firebase Authentication and Google Cloud Firestore (Google Cloud Platform), associated with your account, and protected by access controls and encryption in transit and at rest.

How we share Google user data

We do not sell Google user data and do not share it with third parties for their own purposes. We share it only with sub-processors that run the service on our behalf — Google (Firebase / Google Cloud) for authentication, database and hosting, and Microsoft (Microsoft 365 / Microsoft Graph) to deliver transactional email — and where we are required to do so by law.

Limited Use disclosure

TalentHub365’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Information from Apple (Sign in with Apple)

We also offer “Sign in with Apple” for account creation and authentication. If you choose it, Apple shares:

• your name (provided once, on your first sign-in); and
• your email address — which may be an Apple private-relay address (…@privaterelay.appleid.com) if you choose to hide your email.

Apple also provides a unique identifier for your account; it does not share a profile picture. We use, store and share this data in the same way described above (to create and secure your account, identify you in the app, and send service communications; stored in Firebase Authentication and Google Cloud Firestore; never sold; shared only with the sub-processors listed above). If you used Apple’s private relay and later turn off email forwarding, you may stop receiving our service emails.

Retention and deletion

We retain sign-in data (from Google or Apple) for as long as your account is active. You can request deletion of your account and associated personal data at any time by emailing support@talenthub365.com; we will delete it except where we must keep limited records to meet legal obligations.

Deleting Your Account

You can delete your TalentHub365 account directly in the app at any time:

1. Sign in to the app.
2. Open the Profile tab.
3. Tap Delete Account.
4. Type DELETE in the confirmation prompt and tap Confirm Delete.

Account deletion is also available under Manage Account → Account actions → Delete account. Deleting your account permanently removes your user record and signs you out. If you are the sole administrator on an active subscription or event, you may be asked to cancel the subscription or transfer admin rights first.

If you cannot complete deletion in the app, email support@talenthub365.com and we will process the request manually within 30 days.

Other information we process

To run trials and scouting, we also process operational data that authorised users enter — such as events, player and applicant records, applications, assessments and scouting notes, and the contact details of players, applicants and event staff — along with communication records and basic technical and usage data (for example log and device information) needed to operate and secure the service.

Registration, medical and consent information

Clubs and organisations can use TalentHub365 to register selected players for a season. As part of this, a parent or guardian may be asked to provide, through a personal registration link:

• emergency contact details;
• health and medical information about the player — such as medical conditions, allergies, concussion history, doctor and surgery details — which is special-category data under the UK GDPR (Article 9); and
• consents (for example privacy, medical treatment, photography and communications), recorded with the exact wording shown and the date given.

For this registration data, the club or organisation is the data controller and decides why and how it is collected. TalentHub365 acts as a data processor, handling the data on the club’s instructions to provide the service. Health information is processed on the basis of the explicit consent given during registration and to support the club’s duty of care and safeguarding responsibilities; where the law requires an additional condition for special-category data, we rely on the substantial-public-interest and safeguarding conditions in the Data Protection Act 2018.

We apply additional technical safeguards to health information beyond the encryption in transit and at rest that protects all data in the service:

• medical information is encrypted at rest with a dedicated key managed in Google Cloud Key Management Service, using a separate key for each club, so it is unintelligible in the underlying database;
• it is never displayed as part of routine screens. An authorised club administrator must explicitly choose to reveal it, and every reveal and change is recorded in an access log; and
• consents are stored as immutable, versioned records so it is always clear what was agreed and when.

Registration and medical data is retained while the player is active with the club. Medical information is automatically purged approximately three years after it was last updated, and all registration data is deleted when the club’s account is deleted. As the parent or guardian, you can ask the club to correct or delete a player’s registration details at any time; you can also contact us at support@talenthub365.com and we will pass your request to the relevant club or act on it where we are able.

Your rights

Subject to applicable law (including the UK GDPR), you may request access to, correction of, deletion of, or a copy of your personal data, and you may object to or restrict certain processing. To exercise these rights, contact support@talenthub365.com.

Contact

For any privacy questions or requests, contact support@talenthub365.com.